Keeping you up to date on the latest in tech and cyber. Feel free to forward to interested colleagues and acquaintances.
Two items in this newsletter: A review if the state of A.I. deployment from MIT, and an antidote to the pessimism from us.
InfoWorks : Information Intelligence
We are super excited (California speak for “pleased”) to introduce our latest service: InfoWorks. An AI agent built by JustWorks and delivered to our customers with secure access in our Help Center. We made I.T. simple, now we are making A.I. simple too!
Until now the AI hype has hit the deployment brick wall. Even with training, businesses are struggling to get measurable value out of AI deployments. ChatGPT and other agents are insecure, uncontrolled, and down right dangerous unless they have clear guidelines and access to a defined set of knowledge.
InfoWorks is a secure AI chat agent loaded with your business procedures, HR handbook and more.
InfoWorks is different. Our Assist agent has one job: help your employees to help your business. That’s all it does. It won’t tell you how tall the Eiffel Tower is or how to make Thanks Giving dinner. All it knows, and all it can help with, is your business process, your policies and getting the most out of the IT you have invested in.
A 2025 MIT study, “The GenAI Divide: State of AI in Business 2025,” found that 95% of corporate generative AI pilots fail to deliver measurable financial returns, stalling at the pilot stage.
See below for more details.
Security
First up: securing your knowledge. InfoWorks Assist is directly tied to your corporate directory: so only your employees can access the agent.
Zero touch deployment
Second: InfoWorks Assist is hosted on the JustWorks Help Center and requires no application deployment. Always on, always ready to answer questions and accessible from any Internet connected browser.
Your knowledge
InfoWorks Assist doesn’t just know how to help your staff with technical questions about I.T., it can know as much as you want it to. Your business procedures, HR handbook, and custom application knowledge can be added and instantly expands the Assist agent’s capabilities.
Available… now!
InfoWorks Assist is available now as part of our standard services for all existing customers. Bring user-friendly, enterprise-grade AI to your employees.
Find the InfoWorks app in your Login portal for secure, protected access.
If you’re interested in adding InfoWorks to your existing IT stack you can test out the agent on our Help Center and submit a general enquiry, and we will get straight back to you. Or call us on 408-369-7585.
MIT: State of AI in Business 2025
A 2025 MIT study, “The GenAI Divide: State of AI in Business 2025,” found that 95% of corporate generative AI pilots fail to deliver measurable financial returns, stalling at the pilot stage. The 5% that succeed often succeed by adopting agentic AI, redesigning workflows, focusing on back-office functions, and partnering with vendors for scalable systems rather than building internally. The study suggests this failure is due to a fundamental misalignment, not a temporary challenge, and points to the need for a more strategic, top-down approach to AI integration.
Key findings of the study
- Stalled pilots: 95% of AI pilots do not progress to full-scale implementation and generate zero return on investment.
- Successful strategies: The 5% of organizations that achieve ROI focus on strategic deployment, executive governance, workflow transformation, and the adoption of agentic AI architectures.
- Workflow integration: Successful AI deployments are more likely to be integrated into specific, high-impact back-office functions, such as document automation, procurement, and risk review, rather than general-purpose productivity tools.
- The “GenAI Divide”: The study highlights a growing gap between companies that are stuck in experimental mode and those that have successfully scaled AI to create a competitive advantage.
Why the 95% failure rate occurs
- Lack of strategic vision: Many organizations treat AI as a technology to be added on, rather than a fundamental transformation requiring CEO-level commitment and complete workflow redesign.
- Over-reliance on internal builds: Some companies focus on building their own AI systems instead of partnering with vendors who offer customizable, learning-capable solutions.
- Pilot purgatory: Organizations get stuck in the pilot phase, wasting millions on failed experiments without moving toward scaled, sustainable adoption.
The success of the 5%
Agentic AI: They deploy agentic AI architectures that can perform complex tasks and deliver value at scale.
Strategic partnerships: They prioritize partnering with vendors for AI systems.
Workflow transformation: They redesign core business processes around AI capabilities.
Focus on high-ROI areas: They target back-office functions where AI can replace expensive outsourced services and yield high returns.
Much more to come in this space as we leverage the latest AI technologies to expand support to include each customer’s unique processes. Stay tuned – subscribe now.
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