I’ve used JustWorks for several businesses over 25 years. I love that they take ownership of making sure that our network is reliable and secure. We have a steady monthly cost and there are never any invoice surprises. Because of the fixed fee structure, they care as much as we do about minimizing problems and downtime. In short, they make sure it “just works” and we can’t recommend them more highly.
CEO – CUSTOMER OF JUSTWORKS SINCE 1999
Why Choose Us?
When you step into our world you instantly benefit from decades of experience and knowledge.
Focus
Focus
Partnering with JustWorks allows you to focus on the unique applications that drive your business advantage.
This is how we build our partnership with you. A guide to a typical onboarding process for a new customer and what you can expect over the longer term.
You have certain objectives you want to achieve in the short term and based on those and the shape of your organization we can build a profile with you of the services you will need.
Quantities of people and devices can be varied each month.
Before your fixed monthly services start there is normally some onboarding needed, such as deploying agents to managed systems, setting up cloud accounts for your services, and configuring our Helpdesk to suit your team. This can be done as quickly as 1 week but more usually takes 3 weeks.
On site systems are normally deployed within 4 to 6 weeks of agreement.
If migrations from older systems to JustWorks provided services is involved, we work with you to complete these at appropriate times during the onboarding. We also assist with migrations between cloud platforms, such as from older server-based or other cloud file shares to our cloud file systems, or between email services such as Exchange, Office365, G-Suite and others.
Once we both agree that the services are in place, we start the monthly billing for fixed fees. Until this time, labor is charged T&M.
Depending on the support level you have selected the ongoing management and maintenance of your IT will be absorbed in the fixed monthly fees. Where you ask us to perform work outside of the included support we bill that time at the discount included in the support level for your Company.
JustWorks Customer Portal
All JustWorks customers have their own dedicated web portal designed and supported by JustWorks. This sophisticated and easy to use web-based portal provides these features as standard and can be customized further:
Real time service metrics for support requests by product, response time, resolution
HR provisioning request management
Ongoing review agenda management
Financial reporting including custom coding of your invoices to suit your GL coding
SecureWorks cyber security plan management including multiple compliances
User and Device inventory
Full Price List
Digital Sundays
Thursday evenings are our standard maintenance window, we call it “Digital Sunday“. This allows for rollback or remediation on Fridays if changes need to be reversed, and provides a buffer of the weekend in an emergency. In 24 years we have not had to use the emergency weekend buffer, but you never know.
You can request that your maintenance window is moved to the weekend but we do not advise it (for the above reasons) and there will be additional charges for T&M.
Support requests
If you have subscribed to our HELP support services then your people can call, chat, message or email our Helpdesk with any requests. If you are managing some portion of your IT yourself under the WATCH, RUN or MANAGE options you still have access to our Helpdesk for your IT team. There will be T&M charges for requests outside the included services.
Outside of normal business hours (9-5 in your time zone) we provide support on a “best efforts” basis and we have additional options for extended coverage if you need it.
Billing
Each month you receive a bill for the coming month’s fixed fees and any T&M charges from the previous month. Invoices are due within 15 days. Payment by credit card is available for 2.5% surcharge.
JustWorks provided on site systems are licensed and maintained by us, either directly or through vendor support contracts. We maintain an aggressive lifecycle replacement program because it is in our interests to make sure that all systems are working at peak efficiency and reliability. The replacement of equipment and all associated labor is included in the fixed fees.
Cloud services are being continually updated, that’s one of the great advantages of them. These updates are automatically provided and included. Cloud vendors sometimes release additional features at extra cost, or just change their prices, in which case JustWorks makes these enhanced features optionally available for additional monthly fees. JustWorks is often able to negotiate special pricing with cloud vendors because of our size and we pass these savings on to our customers in the form of more feature rich service packages or lower costs.
News
Keeping you up to date on the latest in tech and cyber. Feel free to forward to interested colleagues and acquaintances.
Information Intelligence included with all services.
