Whichever platform you choose, or even if you are using your own IT systems, Justworks fixed fee I.T. services complement, support and enhance your own I.T. department, so you get more out of I.T.
Our IT Support services are available in 4 levels to match your needs, your existing resources and your monthly budget.
We watch I.T. for you, empowering your team.
The WATCH service includes anti-virus and patch deployment for Windows as well as basic monitoring.
The WATCH service provides all of the tools so that JustWorks can respond remotely and rapidly whenever you need assistance.
Proactive alert notification via e-mail included. Monthly email report includes inventory, faults and performance.
Keep I.T. running with all the features of the WATCH service,
plus backup monitoring and a 10% discount on JustWorks’ standard labor rates, the RUN service is designed for the IT team that is hindered by the daily demands of infrastructure maintenance.
The RUN service augments your current staff’s capabilities with insights and expertise, to help ensure your IT environment runs efficiently – with minimal effort from your own team.
All issues and alerts are tracked through the JustWorks HelpDesk ticketing system.
We manage I.T. with you, so you can do more with I.T.
With all of the features of the RUN service, plus: custom patch deployment, cloud backup licensing, monitoring and scheduling, performance tuning and remote support for I.T. at a 20% discount off JustWorks standard labor rates, the MANAGE service is designed to deliver support to IT management.
Freedom from day-to-day IT support and maintenance functions allows your IT staff to focus on more strategic work!
Assigned Customer Account Engineer and Taskfire Customer HelpDesk for your internal use. Issues can be escalated to JustWorks, outsourced to 3rd parties, or handled by internal IT staff, as you wish.
Complete systems management with End-user Help Desk.
Built on all of the features of the MANAGE service, our HELP service extends the support to your end users and eases the burden on your IT staff.
Free from day-to-day end user support, your IT staff will be able to focus on strategic applications and design development.
Includes up to ten hours of labor every month to resolve issues that are not covered by the fixed fees, as well as a 25% discount off JustWorks’ standard labor rates.