JustWorks Soaring Above the Clouds

Inspired by the best professional services in the world, JustWorks likens our practices to that of today’s finely tuned Airlines.

In Case of Emergency

Photograph: Christopher Doyle

In Aerospace and IT you want to do everything possible to avoid a mistake – the consequences can be extremely serious !

The first step in planning for the worst, is to make sure everything is readily visible. As you make your way to your seat on an airplane, you’ll see that every crucial component is clearly labelled so that it can be found in an instant, even when the smoke is rolling through the cabin. We document every process and clearly label all equipment for quick asset identification, so that in an emergency there is no guess work for what we need to get our hands on.

Sometimes emergencies take the Red-Eye flight. That’s why we constantly monitor crucial infrastructure and enable a wide variety of contact channels so that customers can easily get a hold of us when things become turbulent. Justworks always maintains a stock of spare equipment so that our customers can be back up and running the moment something breaks, not stuck troubleshooting hardware issues on customer’s time. 

Now, through our SecureWorks offering, we can help customers formulate their own custom seat-back safety pamphlets (aka Security Plans), that detail exactly how systems can be brought back online in the event of a digital or physical disaster.

Now Boarding

Photograph: Gary Hershorn/Getty Images

JustWorks has honed our process for new customers to quickly onboard all user and device information, so that everyone in your organization can easily get up and flying day 1.

All our customers need to do is flip on their overhead help light (by phone, email, text, or chat) and our IT stewards will be there in industry-leading response times. Our streamlined and customizable personnel onboarding & offboarding processes make changes to your travel party a breeze.

Pre-flight checks are a necessary part of every voyage. That’s why we continuously monitor and audit devices and users, ensuring we are ready when issues take off. Like the touch displays in the cockpit, JustWorks’ endpoint agents allow us a window into the entire IT environment from anywhere, so that we can solve issues remotely as soon as they are identified.

Maintaining a Fleet

Every plane needs a great crew. With nearly 30 years in the industry we know how to bring on the right talent to power our IT Solutions. We empower our stewards with an deep knowledge base crafted over decades, so that they have access to the proper and specific information needed. Since we bring all of our crew up to speed, we have co-pilots at the ready to prevent delayed flights caused by members being unavailable. Maintaining a fleet means having airplanes that function nothing short of optimally. From network hardware to cloud vendors, JustWorks deploys only the best hardware and software available.

Clouds come down to Earth, and prices go up, with a bang

The end of easy money, Elon Musk’s re-organisation of Twitter, and inflation have brought reality to cloud service platforms with a speed no one predicted.
Those us operating ordinary businesses have always known that cash flow is king and profitability is the definition of success. The idea that we might have a few thousand extra employees we don’t need any more would be crazy. But 300,000 redundancies later, and still counting, reality is catching up to the tech sector with a vengeance.

What does this mean for the customers ?

Price increases.

Every cloud business now has to have a plan to get cash positive and profitable, otherwise they won’t be able to access any further funding.
We expect to see quite eye-popping increases in cloud service pricing across the board over the next 12 months. To give one example, Google Enterprise platform pricing has gone from $12 to $28 in a year. That’s 133% “inflation”!

JustWorks Analysis

We have always advocated for the value of cloud services for what they enable, not what they save, based on our real life experience of tech deployment and our understanding of the mechanics of cloud services. Cloud services liberate businesses to operate more flexibly and adapt faster to changing markets. They transfer the burdens of lifecycle management, data backup, and security to the same people that write the apps – that’s more efficient but it does not eliminate the costs.
Increased attention to cybersecurity locally, nationally, and globally is combining with these changes to increase the cost of technology for every business. We may not welcome it, but it is unavoidable.

How JustWorks can help

Over 25 years we have built a business that stands on the same side of the table as our customers. We take on the risks of vendor selection, reliability, demand surge, and design. We also negotiate deals that leverage our scale and channel relationships to provide access to superior features and better pricing than any customer could on their own.
We may not be able to protect you from the general direction of price rises but we will do our upmost to make the transition as smooth and manageable as possible. Having JustWorks on your side means you can be confident that we are working every day to control costs and increase value.
To keep cybersecurity costs down we launched our SecureWorks service last year. This service provides the most cost effective way for businesses to boost their defenses and establish compliance. Customers have seen their audit scores move from D- to B+ in just a few months.

Whatever you want to do, we can help you do it better, faster, cheaper and more simply. If you are considering any changes, let us know how we can Make IT Simple for you.

Making IT Security Simple

JustWorks does it again! We have been Making IT Simple for over 25 years and now we are making Cyber Security Planning & Compliance simple too. SecureWorks is the new add-on service that turns a confusing and complicated problem into a structured service that allows JustWorks customers to achieve the highest standards for the lowest cost. NIST/CMMC compliance programs typically cost tens or even hundreds of $000s, involve a bevy of consultants making life as complicated as possible, to justify absurdly high fees. Not JustWorks. We make Make IT Security Simple – and low cost!

Many JustWorks customers are finding that cyber-insurance, privacy legislation and supply chain requirements are requiring more stringent security controls and that they need to report more formally on their compliance level. To meet these requirements we are launching a SecureWorks service add-on that can be tailored to the compliance objectives of your organization. (Brochure download)

SecureWorks includes 24x7x365 Security Operations Centre monitoring of your network, firewalls and computers with proactive investigations of any security threats. In order to meet the NIST 800-171/CMMC 3.0 Foundational cyber-security requirements we are offering JustWorks customers a specially priced package that helps you self-certify compliance with those requirements.

As part of the SecureWorks service we will meet with your team for regular Compliance Reviews to manage progress towards with your chosen objective. We provide an online portal through which we can jointly manage the development of your policies, the implementation of secure practices, and produce reports and plans to satisfy compliance status requests.

What’s included in SecureWorks:

  • Exclusive SecureWorks FrameWork : online CyberSecurity Compliance Management web portal
  • Multiple simultaneous compliance objectives across requirements and time frames
  • On demand reporting and production of:
    • System Security Plan
    • Security Incident Response Plan
    • IT Recovery & Business Continuity Plan (BCP)
    • Plan of Action & Milestones (POA&M)
  • Event logging for incidents and reviews
  • NIST 800-171 Controls and CMMC 3.0 Practices matrix allowing selection of compliance level objectives for right now, and for development towards higher levels in the future
  • Compliance Reviews for joint progression of compliance
  • Policy directives and templates to speed up the development of company policies
  • 24x7x365 Security Operations Center (SOC) monitoring with proactive threat hunting*
  • Policy-based control of content across multiple cloud content repositories*

The normal JustWorks services provide the controls needed to comply with the CMMC 2.0 Foundational compliance level. SecureWorks adds structured implementation, progression and reporting capabilities to those services.

SecureWorks Multi-Compliance Dashboard

SecureWorks Advanced

For NIST 800-171 and CMMC 3.0 compliance beyond the Foundation requirements, SecureWorks Add-on packages can include security upgrades* to the various cloud services that are part of every modern business’ IT infrastructure. JustWorks cloud file service can be upgraded to include extra ransomware protection, unusual behavior detection, data classification policies, project folders, 100GB file size, mobile PDF editing, unlimited retention, permissions auditing, and workflows to guard against malware and intellectual property loss*. Compliance policies can be extended to include data stored on cloud services such as Office365 and Google Workspace as well as the servers in your office*. JustWorks cloud identity service can be upgraded to Adaptive Authentication* that makes company-wide adoption of Multi-Factor Authentication (MFA) responsive and effective.

Every business needs to be on a journey to better cyber security, and proving that can lower insurance costs and help you win new customers as part of a secure supply chain.

Call us today and let’s get started on a journey to better cyber security together. 408-369-7585.

* additional licensing required

Continuity Planning – COVID-19

The possibility of interruptions to normal business loom as a result of potential actions that may be needed to contain and delay the impact of Coronavirus COVID-19. It’s time to make sure plans are in place should matters escalate.

What JustWorks is doing:

JustWorks operations and support services will continue as normal within the constraint of any ‘social distancing’ measures introduced. That is to say that our remote support operations are fully resistant to limitations on travel however we may be unable to perform on site support in the event that restrictions to travel and social contact are introduced.

Our support operations are fully enabled to ‘work from anywhere’ so there will be no reduction in support services.

  • All communications (email, phone, video) are fully cloud based
  • All technical support and management functions are fully cloud based

All JustWorks customers operate fully independent systems that do not rely on any systems or services operating out of JustWorks facilities.

What our customers should do:

Prepare for interruption.

In the event that travel and social distancing measures interrupt normal business operations customers should prepare for the maintenance of as much continuity as possible.

The link below will give you a good guide to the kinds of measures and plans you should develop. Primarily you should be thinking of:

  • Team leaders to coordinate work rotas and scheduling in the event that your employees have their travel restricted.
  • Communicate to your customers what your plans and expectations of business continuity are.

Get the ebook on continuity planning here.

What we can do together:

Remote working

Let JustWorks know if you expect to have employees work remotely. We can make sure that the systems are in place to enable that.

Services that available:

  • Remote file system access
  • Remote control of and access to in-office systems
  • Full video communications infrastructure allowing everyone to communicate, chat and meet online at any time
  • Phone number migration to cloud-based systems allowing calls to be routed to and answered from anywhere
  • Setup & configuration of laptops or home computers to securely access the company’s systems

Don’t hesitate to contact us with any questions and requests for further assistance.

Every Cloud Needs a Pilot

In 1996 we pioneered the managed services concept and helped create the Managed Services Provider model that so many others claim to be doing today, but while they were catching up we were driving ahead and recognizing that for some business the day was coming when racks of servers in their offices would be a thing of the past.

That day has arrived. Starting this year JustWorks is now delivering completely cloud-based I.T. infrastructure for businesses with no physical servers, no Active Directory™, and no worries!

Incredibly efficient, effective and simple cloud services that span the range from file services to directory to telephony and online meetings are now all available from JustWorks with 0 delay, $0 startup and 0 commitment. Everything works together, everything is secure, and everything is managed by your very own cloud pilot – it just works!

Navigating this new cloud world is not for the faint of heart, littered with the wreckage of failed vendors and integration turbulence. That’s why you need an experienced pilot who can navigate the skies with you every step of the way. We Make IT Simple. Just step on board for a fixed monthly fee per user and the next thing you know you’ll be relaxing in the comfort of your very own private jet through the clouds, answering your calls anywhere in the world, opening offices with just a WiFi access point, and onboarding new employees in minutes.

Contact us if you’re interesting in joining our growing list of cloud enabled customers.

JustWorks returns

We are very happy to be returning to our original business location where JustWorks started in 1996.

We are marking the return of JustWorks in more ways than one. In 2019 we have completed our transformation into a full Cloud Services Provider (CSP, because techies love acronyms!) and are once again leading the field in helping our customers Make IT Simple.

In 1996 we pioneered the managed services concept and helped create the Managed Services Provider model that so many others claim to be doing today, but while they were catching up we were driving ahead and recognizing that for some business the day was coming when racks of servers in their offices would be a thing of the past.

When we started JustWorks we had racks of equipment in our offices at 1975 Hamilton Avenue and leased lines to our customers, now we have no servers, no racks and neither do some of our customers. We have led the way, eaten our own dog food and developed an incredibly efficient, effective and simple cloud services model that spans the range from file services to telephony and online meetings.

We are glad to be back home, and just as pleased to be offering Bay Area businesses the opportunity to make cloud IT simple to adopt and simple to use.

Contact us if you’re interesting in joining our growing list of cloud enabled customers.



State of IT 2017

As we start the New Year it’s appropriate to look at the state of I.T. and give you the JustWorks perspective on where the best path forward will take us.

First we need to remember that the basic structure of a computer has not changed: a computer uses a processor to process data that is kept on storage. The proximity of the processor to the storage is still absolutely key, and that affects how “cloud services” work, or don’t work. The larger the data being processed, the more important it is that the processor and the data it is working on are joined by a fast connection, so applications like CAD and accounting cannot tolerate a situation where the processor and the storage are separated by the typical Internet link available to most businesses today. Either the data needs to be local (in the same place, like the office) to the computer, or the processing needs to be done remotely, close to where the data is.

Using this model we can more easily understand the different cloud services that are available.

  • “True cloud” services are where both the processing and the storage are provided by the vendor, so all the user needs is a window into their systems — a good example is QuickBooks Online, where the data and the processing are done on Intuit’s servers and all you need is a web browser to see the results.
  • “Hybrid cloud” services are where the processing and the storage are not always colocated. A good example of these type of services are the cloud file services, where the files exist in the cloud but are also replicated locally so that they can be used by your (local) computer. Hybrid solutions typically require both some local systems and some remote (cloud) systems to deliver the solution effectively.

For the majority of businesses the world of cloud services has not advanced to the point where they can replace their local applications, and it may well be many years before that is true. So most businesses are stuck in between the old world of local networks and servers, and some combination of the true and hybrid cloud services.

The way forward is to be ready to move applications to the cloud when that becomes feasible, and in the meantime get as much advantage as possible from hybrid cloud services without breaking what works on the local, office-based network. This is what we have designed JustWorks 7 to deliver.

jw7JustWorks 7 is our seventh major design revision in our 21 year history, and just happens to neatly coincide with 2017 as the launch year. In designing JustWorks 7 we have preserved the ability of our customers to continue to run the applications they need on their office network, while also providing the benefits of a distributed cloud file system that is available from anywhere on any device. Customers can share their data securely with partners and vendors, enable remote working, and still have lightening fast access in the office.

JustWorks 7 provides a platform that supports local applications today, and is ready for those applications to move to a cloud service provider as soon as our customers are ready to do that. Our design is a “hybrid cloud” that prepares our customers to move to “true cloud” when the time is right.

Our new design moves the core collaboration tools of email, calendaring and file sharing so that they are cloud based, but easily accessible from the office too. The reference design for JustWorks 7 is based on using Microsoft’s Office 365 services for email, but can also accommodate anyone who would prefer to use Google, Amazon or another vendor for email. The JustWorks 7 cloud file service works equally well irrespective of which vendor is providing the email services.

JustWorks 7: designed for the future, and today.
We make IT simple.

New “cloud” services for 2016

JustWorks has added some key new services to our full service managed systems portfolio. All of these services are available as extensions of your existing services, and they have all been tested by JustWorks in production.

To provide advanced services for the new “cloud” era we are offering new services to meet the following needs:

  • Messaging, fax, conferencing & phone in single unified service
  • File sharing accessible from any device, any where at any time
  • Security enhancements for your Internet connection

Messaging, fax, conferencing & phone

We are happy to announce that we have partnered with RingCentral to bring you fully unified communications in the cloud.
RingCentral can completely replace your phone system, or just add additional functionality to what you already have. The service includes “follow me” phone numbers so that you only ever need to provide a single phone number for your business contacts to reach you, no matter whether you are sitting at your desk or on the road (even where you have WiFi but no cell phone signal!). The service also includes unlimited calls and SMS messaging in the continental USA, fax and voicemail to email integration, and last but not least online conferencing for phone, screen sharing and HD video.
You can find out more at www.ringcentral.com or just call us and we can walk you through how it might fit with your needs.
Pricing ranges from $40/month for your whole company, to $40/user/month for full phone functionality including a desk handset.

File sharing accessible from any device, any where at any time

JustWorks has partnered with Egnyte to enable the extension of your in-office file sharing out into the rest of the world, all while maintaining the high levels of security you have come to expect from JustWorks solutions.
Once we have setup your cloud file server, you will be able to access all your files from any web browser, smartphone, tablet or remote computer, with ease. You can also create connections for your vendors and subcontractors to share specific files/folders securely with them.
You can find out more at www.egnyte.com or just call us and we can walk you through how it might fit with your needs. The first 2 users and 1Tb is included in our Manage service level, and pricing is $20 or $40 per user/month after that, depending on what version you choose.

Security enhancements for your Internet connection

We have migrated all JustWorks installations to the Sophos security platform – there’s nothing you need to do, this is part of our service.
Now that the Sophos security system is in place at your offices we will be able to enhance your Internet and network security with better WiFi security, email encryption, and load balancing over multiple Internet connections.

We will also offer Sophos Reflexion email security as an alternative for email SPAM filtering, as McAfee are discontinuing their service.
We will be in touch with you when we roll this out to your site.

We are excited to be able to offer these new services, and look forward to making them simple for you take advantage of.