Knowledge workers untethered

When a new customer came to us with 8 offices across the country, 150 highly-skilled knowledge workers who were seldom in those offices, and high levels of dissatisfaction with VPNs and distributed file access, we knew the traditional approach to IT infrastructure had already proved to be unworkable. Using VPNs to access core business functions stuck on servers inside offices that hang off the Internet by a thread was never going to a good way to do things, and it never will be. Modern, distributed working patterns demand a different approach to the whole delivery structure connecting people with core business systems.

Over 20 years as a leading managed IT service provider has meant reinventing the services we provide many times to meet the needs and challenges of business today, not the ones from yesterday. With the seventh iteration of our flagship JustWorks Systems design we had already created a hybrid cloud infrastructure that allowed our customers to leverage Onelogin as the link between in-office systems and cloud applications, but this was going to require something different. The central pain point for this customer was trying to keep all of their users tied into a network of servers in the offices when what they really needed was to set their people free from being tethered to the networks in the offices and give them the ability to truly work anywhere at anytime.

We told the customer that it would be possible to get rid of all the VPNs and all the servers. They immediately saw the benefits but couldn’t see how we could possibly deliver this solution. Today, about one year after starting, we have delivered and now every person is an independent, free roaming worker able to bring their skills to the job in a secure, managed and integrated environment that follows them, rather than them having to follow the company.

How did we do it? What made this possible? Onelogin Desktop. We migrated their central directory from Active Directory servers to Onelogin and then tied all of the computers into that directory with Onelogin Desktop. And because their applications for file storage, phones, meetings, email, collaboration and host of other things were all already integrated through Onelogin we have created a secure and robust connection between person, computer and the company’s systems. Of course this also requires that we can provide systems management and cloud-managed security that is equally functional on a distributed fleet of roaming laptops as it is on a group of desktops wired to an office network. That bit was the easy part for us, as we had already developed exactly those capabilities as part of our JustWorks 7 system design.

So today their offices are places to gather, collaborate and work together, not because they have to but just whenever they need or want to. Each office has a fast Internet link, a firewall and some WiFi access points but if the office was to lose power every person could just go somewhere else with Internet access and be just as productive. There are no servers to protect, backup or update. There are no VPNs. And, most importantly, satisfaction with IT services at the company has improved to the point where the company came out top in that aspect in a recent independent survey of “best places to work” in their area.

This story originally posted at Onelogin.

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